Frequently Asked Questions
Regular home appliances – $45
Built-in and stackable appliances – $55
Heaters and A/C units – $75
Note that the Service Call Fee is waived if we do the work.
Our past experience has shown that estimates over the phone are not very accurate. However, many unscrupulous companies use this method to attract customers with low estimates just to send their technicians to the customer’s house.
We prefer to be upfront about it. After we have physically inspected the unit, for the flat Service Call Fee, we will tell you exactly how much the repair will cost and give you a written estimate.
Our technicians carry with them a large collection of parts. In most cases, we are able to perform the repair in one visit. There are cases when the part is rare because it is brand specific or the unit is a little older and we have to place an order for those parts. In that case, availability varies but when we do receive the part (and we will do everything possible to expedite this process) we will come back and install it. There is no additional charge for the subsequent visit. The amount of the repair remains the same unless the part is more expensive. In the very rare case that this happens, we will let you know ahead of time and give you the opportunity to cancel the order.
Depending on the type of appliance, you have a 1 to 12 month labor warranty, and 3 month to 5 years parts warranty, If anything goes wrong with the unit, we will come out to your house at no charge and investigate the issue. We will replace the part. If it has been under the warranty time then the labor will also be free. If it has been above Labor warranty time since our repair, you do have to pay another Service Call Fee for us to diagnose the problem but your parts are still covered under the 5-year warranty.
Knowledge and Expertise
Our service technicians have more than 25 years of experience working with all types of appliances.
Note: causes of common problems are based on 20 years of statistics.
Important: before contacting us, please make sure your appliance is plugged in and has power.