FAQ

Our past experience has shown that estimates over the phone are not very accurate. However, many unscrupulous companies use this method to attract customers with low estimates just to send their technicians to the customer’s house. We prefer to be upfront about it. After we have physically inspected the unit, for the flat Service Call Fee, we will tell you exactly how much the repair will cost and give you a written estimate.

Our technicians carry with them a large collection of parts. In most cases, we are able to perform the repair in one visit. There are cases when the part is rare because it is brand specific or the unit is a little older and we have to place an order for those parts. In that case, availability varies but when we do receive the part (and we will do everything possible to expedite this process) we will come back and install it. There is no additional charge for the subsequent visit. The amount of the repair remains the same unless the part is more expensive. In the very rare case that this happens, we will let you know ahead of time and give you the opportunity to cancel the order.

Depending on the type of appliance, you have a 1 to 12 month labor warranty, and 3 month to 5 years parts warranty, If anything goes wrong with the unit, we will come out to your house at no charge and investigate the issue. We will replace the part. If it has been under the warranty time then the labor will also be free. If it has been above Labor warranty time since our repair, you do have to pay another Service Call Fee for us to diagnose the problem but your parts are still covered under the 5-year warranty.

Yes, we do provide technical support! Contact us now!

Important: before contacting us, please make sure your appliance is plugged in and has power. Not Cold

• Freon Leakage
• Cold Controls
• Start Relay
• Evaporator Motor
• Condenser Fan Motor
• Compressor
• Defrost System
• Dirty Condenser Coils
• Computer Board
• Temperature Sensor
• Door Switch

No Ice

• Ice Maker
• Water Valve
• Switch
• Sensor
• Refrigerator is not Cold
• No Water
• Water Filter is Clogged

Leaking Water

• Drain
• Water Valve
• Water Line

Noisy

• Evaporator Motor
• Condenser Fan Motor
• Compressor

Important: before contacting us, please make sure your appliance is plugged in and has power. Leaking Water

• Drain
• Air Gap
• Hoses
• Door Gasket
• Door Latch
• Water Level Switch
• Water Pump

Noisy

• Pump
• Motor

Stopped Working

• Motor
• Pump
• Door Latch
• Computer Board
• Timer
• Door Switch
• Water Level Switch
• Relay

Not Drying Dishes

• Air Gap
• Water Pump
• Heating Element

Important: before contacting us, please make sure your appliance is plugged in and has power. No heat

• Gas Valve
• Gas Valve Coils
• Timer
• Computer Board
• Heat Thermostats
• Switch
• The vent is blocked

Stopped Working

• Timer
• Switch
• Start Switch
• Motor
• Computer Board
• Belt

Noisy

• Bearings
• Central Bearing
• Idler Pulley
• Belt
• Slides
• Motor

Important: before contacting us, please make sure your appliance is plugged in and has power. No Heat Fast fix: check if the door closes all the way without any obstructions

• Door Latch
• Thermostat
• Timer
• Computer Board
• Door Gasket
• Oven Sensor
• Gas Valve
• Burner
• Ignition System
• Door Hinges

Important: before contacting us, please make sure your appliance is plugged in and has power. No Heat Fast fix: check if the door closes all the way without any obstructions

• Door Latch
• Thermostat
• Timer
• Computer Board
• Door Gasket
• Oven Sensor
• Gas Valve
• Heating Element
• Door Hinges
• Electric Switches

Important: before contacting us, please make sure your appliance is plugged in and has power. Stopped Working

• Timer – Computer Board
• Burners
• Gas Valve
• Gas Valve Switch
• Spark Module
• Spark Switch
• Spark Ignition

Important: before contacting us, please make sure your appliance is plugged in and has power. Stopped Working

• Timer – Computer Board
• Heating Element /Burner/
• Electric Switches

Important: before contacting us, please make sure your appliance is plugged in and has power. No Heat

• Magnetron
• Transformer
• Switches
• Fan Motor
• Turntable Motor
• Door Handle

Important: before contacting us, please make sure your appliance is plugged in and has power. Stopped Working

• Timer
• Water Level Switch
• Water Pump
• Drain Motor
• Motor
• Light Switch

Leaking Water

• Drain
• Water Pump
• Water Hoses
• Detergent Dispenser
• Drain Hoses

No Cold or Hot Water

• Water Valve
• Hot – Cold Water Switch
• Computer Board

Noisy

• Water Pump
• Drain Motor
• Motor
• Unleveled / loss of balance
• Slides
• Springs
• Transmission

Important: before contacting us, please make sure your appliance is plugged in and has power. Not Cold

• Freon Leakage
• Start Relay
• Compressor
• Evaporator Motor
• Condenser Motor
• Dirty Condenser Coils
• Defrost System
• Computer Board
• Cold Control

Important: before contacting us, please make sure your appliance is plugged in and has power. No Ice

• Water Valve
• Water Pump
• Evaporator Water Pump
• Computer Board
• Compressor
• Start Relay
• Temperature Sensor
• Level Sensor
• Water Sensor
• Door Switch

If it’s warm inside, cool air from the environment can become dry. This dryness elevates and creates a build-up of static in the home leading to sinus problems. Humidifiers are known to combat this issue by improving air quality by adding additional moisture.

There is no need to be alarmed if this is the case. In most cases, heat pumps create air which is at a warm 80°. This will heat your home in an even and balanced fashion

Different sounds can mean different things whether problematic or not. If you are hearing a whooshing sound followed by cooler air coming through this is normal. Cold and chill temperatures will create frost. This frost builds up and can push the heat pump device to defrost. Based on how much frost or ice buildup, the duration of this process will vary. Regardless, this is considered normal and the heat pump will resume as normal once frost has been removed.

It’s important to have a unit that is properly sized for your home interior. The only and best way to do this is with a home evaluation performed by a qualified technician.