Frequently Asked Questions

What is your Service Call Fee?

Regular home appliances - $35

Built-in and stackable appliances - $45

Heaters and A/C units - $55

Note that the Service Call Fee is waived if we do the work.

Can I get a price quote over the phone?

Our past experience has shown that estimates over the phone are not very accurate. However, many unscrupulous companies use this method to attract customers with low estimates just to send their technicians to the customer's house.

We prefer to be upfront about it. After we have physically inspected the unit, for the flat Service Call Fee, we will tell you exactly how much the repair will cost and give you a written estimate.

DOES THE TECHNICIAN HAVE ALL THE PARTS? IF NOT, HOW LONG WILL IT TAKE TO GET THEM?

Our technicians carry with them a large collection of parts. In most cases, we are able to perform the repair in one visit. There are cases when the part is rare because it is brand specific or the unit is a little older and we have to place an order for those parts. In that case, availability varies but when we do receive the part (and we will do everything possible to expedite this process) we will come back and install it. There is no additional charge for the subsequent visit. The amount of the repair remains the same unless the part is more expensive. In the very rare case that this happens, we will let you know ahead of time and give you the opportunity to cancel the order.

YOU WORKED ON MY APPLIANCE BUT IT IS STILL NOT WORKING. WHAT DO I DO NOW?

Depending on the type of appliance, you have a 1 to 12 month labor warranty, and 3 month to 5 years parts warranty, If anything goes wrong with the unit, we will come out to your house at no charge and investigate the issue. We will replace the part. If it has been under the warranty time then the labor will also be free. If it has been above Labor warranty time since our repair, you do have to pay another Service Call Fee for us to diagnose the problem but your parts are still covered under the 5-year warranty.

DOES YOUR COMPANY OFFER TECHNICAL SUPPORT?

Yes, we do provide technical support! Contact us now!

Refrigerators: Causes of common problems

Important: before contacting us, please make sure your appliance is plugged in and has power.

Not Cold

  • Freon Leakage
  • Cold Controls
  • Start Relay
  • Evaporator Motor
  • Condenser Fan Motor
  • Compressor
  • Defrost System
  • Dirty Condenser Coils
  • Computer Board
  • Temperature Sensor
  • Door Switch

No Ice

  • Ice Maker
  • Water Valve
  • Switch
  • Sensor
  • Refrigerator is not Cold
  • No Water
  • Water Filter is Clogged

Leaking Water

  • Drain
  • Water Valve
  • Water Line

Noisy

  • Evaporator Motor
  • Condenser Fan Motor
  • Compressor

Dish Washers: Causes of common problems

Important: before contacting us, please make sure your appliance is plugged in and has power.

Leaking Water

  • Drain
  • Air Gap
  • Hoses
  • Door Gasket
  • Door Latch
  • Water Level Switch
  • Water Pump

Noisy

  • Pump
  • Motor

Stopped Working

  • Motor
  • Pump
  • Door Latch
  • Computer Board
  • Timer
  • Door Switch
  • Water Level Switch
  • Relay

Not Drying Dishes

  • Air Gap
  • Water Pump
  • Heating Element

Clothes Dryers: Causes of common problems

Important: before contacting us, please make sure your appliance is plugged in and has power.

No heat

  • Gas Valve
  • Gas Valve Coils
  • Timer
  • Computer Board
  • Heat Thermostats
  • Switch
  • The vent is blocked

Stopped Working

  • Timer
  • Switch
  • Start Switch
  • Motor
  • Computer Board
  • Belt

Noisy

  • Bearings
  • Central Bearing
  • Idler Pulley
  • Belt
  • Slides
  • Motor

Gas Ovens: Causes of common problems

Important: before contacting us, please make sure your appliance is plugged in and has power.

No Heat

Fast fix: check if the door closes all the way without any obstructions

  • Door Latch
  • Thermostat
  • Timer
  • Computer Board
  • Door Gasket
  • Oven Sensor
  • Gas Valve
  • Burner
  • Ignition System
  • Door Hinges

Electric Ovens: Causes of common problems

Important: before contacting us, please make sure your appliance is plugged in and has power.

No Heat

Fast fix: check if the door closes all the way without any obstructions

  • Door Latch
  • Thermostat
  • Timer
  • Computer Board
  • Door Gasket
  • Oven Sensor
  • Gas Valve
  • Heating Element
  • Door Hinges
  • Electric Switches

Gas Cook-tops and Stoves: Causes of common problems

Important: before contacting us, please make sure your appliance is plugged in and has power.

Stopped Working

  • Timer - Computer Board
  • Burners
  • Gas Valve
  • Gas Valve Switch
  • Spark Module
  • Spark Switch
  • Spark Ignition

Electric Cook-tops and Stoves: Causes of common problems

Important: before contacting us, please make sure your appliance is plugged in and has power.

Stopped Working

  • Timer - Computer Board
  • Heating Element /Burner/
  • Electric Switches

Microwave Ovens: Causes of common problems

Important: before contacting us, please make sure your appliance is plugged in and has power.

No Heat

  • Magnetron
  • Transformer
  • Switches
  • Fan Motor
  • Turntable Motor
  • Door Handle

Clothes Washers: Causes of common problems

Important: before contacting us, please make sure your appliance is plugged in and has power.

Stopped Working

  • Timer
  • Water Level Switch
  • Water Pump
  • Drain Motor
  • Motor
  • Light Switch

Leaking Water

  • Drain
  • Water Pump
  • Water Hoses
  • Detergent Dispenser
  • Drain Hoses

No Cold or Hot Water

  • Water Valve
  • Hot - Cold Water Switch
  • Computer Board

Noisy

  • Water Pump
  • Drain Motor
  • Motor
  • Unleveled / loss of balance
  • Slides
  • Springs
  • Transmission

Wine Coolers: Causes of common problems

Important: before contacting us, please make sure your appliance is plugged in and has power.

Not Cold

  • Freon Leakage
  • Start Relay
  • Compressor
  • Evaporator Motor
  • Condenser Motor
  • Dirty Condenser Coils
  • Defrost System
  • Computer Board
  • Cold Control

Ice Machines: Causes of common problems

Important: before contacting us, please make sure your appliance is plugged in and has power.

No Ice

  • Water Valve
  • Water Pump
  • Evaporator Water Pump
  • Computer Board
  • Compressor
  • Start Relay
  • Temperature Sensor
  • Level Sensor
  • Water Sensor
  • Door Switch

Knowledge and Expertise


Our service technicians have more than 25 years of experience working with all types of appliances.

Note: causes of common problems are based on 20 years of statistics.

Important: before contacting us, please make sure your appliance is plugged in and has power.


Make an Appointment Today